DEEP SEA WORLD – Terms & Conditions of Sale/Entry 2017
‘Attraction’ is Deep Sea World – Scotland’s National Aquarium which is operated by Deep Sea Leisure PLC (Company No SC135353) and is registered in Scotland at North Queensferry, Fife, KY11 1JR.
Terms and Conditions of Entry
Entry tickets to this attraction are sold and redeemed subject to the following Terms & Conditions. Failure to adhere to these Terms & Conditions may result in you being removed from the attraction. We reserve the right to vary these Terms & Conditions at any time and without prior notice.
Health and Safety
Safety is paramount at this attraction. Please observe all signs, warnings and instructions from staff. Failure to adhere to the Health and Safety requirements of this attraction may result in you being asked to leave or removed from the site. By entering the attraction you accept that you have a duty to take reasonable steps to ensure your own safety, and that of others.
All guests to the attraction require a valid ticket. Entry without a valid ticket will be prohibited, and any losses incurred by the guest will not be entitled to any form of redress.
Tickets available include Standard, Junior (3-12 years), Concession (Senior Citizens, Students and Visitors with Special needs).
Children aged 14 years and under must be accompanied at all times by a responsible adult or guardian aged 18 years or over.
Children under 3 years are admitted free to Deep SeaWorld
Deep Sea World reserves the right to alter admission prices and opening times without notice.
Proof of entitlement for certain ticket types may be required for entry (for example with a concession ticket for a student a valid NUS card should be produced. No other student card will be accepted.)
A concession rate for guests aged 60+ and students is available upon proof of eligibility. Guests with health conditions or impairments may also be entitled to the concession rate. A free of charge carer’s ticket is available for 1 carer per concession ticket upon proof of eligibility. Accepted forms of eligibility include; Disability Living Allowance or Attendee Allowance aware letter (dated within the last 6 months), Personal Independent Payment letter (dated within the last 6 months), current and valid Blue Badge, letter from GP or Consultant (dated within the last 6 months) confirming the need for a full time carer.
Some optional attractions to Deep Sea World are not included in the cost of the admission ticket and may require an additional charge.
Should you wish to leave and then re-enter Deep Sea World on the day of your visit a hand stamp (available at reception) is required for re-entry.
Visitors should be aware that there may be school groups in the attraction during a visit.
Visitors are reminded that for operational, technical, safety or any other reason any advertised exhibit, attraction or any of the facilities on site may be closed, removed, altered or otherwise unavailable at any time. Deep Sea World reserves the right to alter or cancel any show time of feeding time or any other presentation without notice.
Deep Sea World reserves the right to refuse admission, or to remove any visitor whose behaviour is deemed inappropriate by Deep Sea World staff. No refund will be given.
When attraction capacity is reached on busier days Deep Sea World reserves the right to control any queue or the flow of visitors into the attraction.
This attraction offers a range of different ticketing options, including E-ticketing and annual passes via the attraction website or third party partner, tickets purchased directly at the attraction, or discounted tickets via available promotion.
Whilst all tickets are subject to these Terms & Conditions, guests must ensure that they are adhering to any specific limitations or requirements which may affect the validity of their ticket. This may include, but is not limited to; restrictions on date or method of redemption, limitations on the number of guests entitled to redemption and any requirements for tickets which must be purchased alongside a promotion. Any limitations or requirements in addition to these Terms & Conditions are detailed on the ticket or voucher. We reserve the right to add or amend these limitations or requirements at any time and without notice.
When paying for an order, your bank will send us an authorisation code to confirm there are funds in the account. Your bank will then proceed to ‘shadow’ the value of your order (this means they reserve the funds so that they cannot be spent elsewhere). The bank does this in anticipation of receiving a successful status against the transaction. When the bank is advised the transaction has been successful and that the funds are to be processed, this will ensure the funds are allocated correctly. However, if the transaction is not successfully completed (e.g. if the payment is declined or a discrepancy in the information entered) then the funds will go back into your account. Occasionally the ‘shadow’ may remain on your account for between 3-6 days depending on your bank.
All ticket types for this attraction are non-refundable or transferable.
All E-tickets and promotional discounts must be clearly legible at the time of redemption at the attraction. It is the responsibility of the guest to ensure that they have the correct ticket types and quantities for their party. Amendments, variations to quantities or replacement tickets completed at the attraction will be charged at gate price.
Ticketing – E-tickets
E-Tickets must be purchased at least 1 hr in advance of your visit.
E-Tickets available include Standard, Junior (3-12 years) and Concession (Senior Citizens, Students and Visitors with special needs).
E-Tickets are non-refundable and non-transferable and accordingly may not be sold or passed to any third party.
It is the E-Ticket Visitor’s responsibility to check prior to purchase that the information supplied in respect of the E-Ticket is accurate. If inaccurate information is supplied this may result in additional charges or voiding of the E-Ticket.
Discount vouchers, promotional coupons or other offers cannot be used in conjunction with E-Tickets. Please note : this does not apply to online discount tickets purchased from the official Deep Sea World website.
A booking charge is applied to all E-Ticket purchases.
A valid E-Ticket must be produced upon arrival prior to entering Deep Sea World.
E-Tickets must be clearly legible and relinquished upon entry.
E-Tickets can be purchased for a specified date or as a Flexi ticket which is valid for one single visit during a six month period from the date of purchase except where online discount tickets/ online promotional offers state otherwise.
E-Tickets are no longer valid if unused on the specified date or for Flexi tickets during the six month validity period. No refund is given for expired E-Tickets. The period of validity cannot be extended.
E-Ticket Visitors are admitted to Deep Sea World subject to the standard terms and conditions of entry displayed on our website.
Any additional visitors wishing to enter with an E-Ticket holder will be required to pay the standard attraction admission rate.
Proof of entitlement for certain E-Ticket types may be required for entry (for example with a Concession E-Ticket for a Student a valid NUS Card should be produced. No other student card will be accepted.
Ticketing – Annual Passes
Deep Sea World Annual Passes available include Adult, Child (up to 12 years), Concession (Senior Citizens, Students and Visitors with special needs), Family Ticket (2 Adults + 2 Children) and Single Parent Passes ( 1 Adult & 2 Children)
A Deep Sea World Annual Pass entitles its holder to:
* 10% Discount on selected items in Deep Sea World Gift Shop
* 10% Discount on unpackaged items in Deep Sea World Restaurant
* 10% Discount on standard price admission tickets for accompanying non-member guests.
* 10% Discount on the total cost of Deep Sea World Birthday Parties
* Priority booking on Diving with Sharks Dive Experiences or Junior Shark Encounters.
All online purchases are subject to a 1.00GBP booking administration fee.
Admission to Deep Sea World as an Annual Pass Member is through production of a valid in-date card (issued at first purchase).Non-production of this pass will not enable access to Deep Sea World without further proof of purchase and identification. Any lost annual pass card replacements can be replaced at a standard fee of 5.00GBP per card.
Deep Sea World Annual Passes are non-refundable and non-transferable and accordingly may not be sold or passed to any third party for use. Proof of identification may be required to authorise annual pass use on arrival.
Deep Sea World Annual Passes are valid for one year from the date of issue providing unlimited visits within that period in-line with Deep Sea World’s advertised opening times and restrictions.
Supervision & Behaviour
Children aged 14 and under must be actively supervised by a parent or guardian at all times whilst at the attraction.
Behaviour by guests which in our opinion affects the likely enjoyment or safety of our staff and/or guests, use of violence, aggressive behaviour, threatening abusive or discriminatory words or language, or causes damage to the attraction property, equipment, safety systems or fabric of any building or facility will be escorted from the attraction, and will not be entitled to any form of redress.
Unnecessary noise or behaviour likely to cause annoyance to other guests is not permitted within this attraction. Dress and appearance of all guests must be suitable for a family venue. Appropriate clothing must be worn at all times, and this includes a top and shoes. If you are wearing clothing that is likely to cause offence, you will be refused entry to the attraction. Loose clothing and certain types of footwear are not permitted on some rides due to health and safety reasons.
The following items are not permitted into the attraction; Skateboards, Scooters, Rollerblades, Roller skates, stereos/speakers, cooking devices, weapons, any other items which the attraction deems inappropriate.
To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched
No pets, with the exception of guide and assistance dogs are permitted into this attraction. We do not recommend that pets are left within vehicles. The attraction reserves the right to contact the appropriate authorities, to attend and be responsible for making an appropriate decision on the treatment of any pet left in a vehicle, unsupervised or in distress.
Smoking is not permitted anywhere on the Deep SeaWorld premises. We kindly ask that all guests respect the non-smoking areas. E-Cigarettes are included in these restrictions.
Guests are not permitted to bring alcohol into the attraction, and any guest believed to be doing so will be asked to leave the attraction.
The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund.
Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours.
Photography and Filming
Guests are welcome to take photographs and recordings within the attractions, providing they are for private use, and not for any commercial purpose. Guests with GoPro (or similar) body mounted cameras may use them, providing they have sought approval of the device from a member of our guest experience team. From time to time, the attraction or other authorised parties may carry out photography and/or video recording at the attraction, which may feature guests. Entry to the attraction is deemed as acceptance of these Terms & Conditions, and you therefore agree that the attraction or any authorised party may use the images for promotional, advertising or publicity use, in any format. Copyright of this material remains with the attraction and/or authorised parties.
Deep Sea World accepts no responsibility for any loss and/or damage suffered by you as a result of any event outside our control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Attraction). This does not affect your statutory rights.
This attraction welcomes feedback from guests, and strongly recommends that any guest with queries, feedback or requiring further assistance speaks with a member of the guest experience team during their visit. Feedback or queries following a visit, should be emailed in the first instance to; [email protected] or via post; Deep SeaWorld, Battery Quarry, North Queensferry KY11 1JR
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Diving Sessions at Deep Sea World.
Deep Sea World reserves the right to cancel, alter or amend any of the prices, times and dates without notice should operational or other circumstances require us to do so.
If Deep Sea World cancels, postpones or alters any of the dive events at any given time the participant accepts that Deep Sea World is not responsible or liable for any external costs. Examples would include travel costs and hotel costs (NB: This list is not exhaustive)
Deep Sea World will only issue Dive Gift Vouchers upon receipt of full payment.
If this is a surprise gift, please be aware that if the diver answers ‘yes’ to one or more of the questions on the PADI medical form, their dive must be authorised by their GP or Diving GP depending on the nature of the problem, please contact us for advice. Without medical authorisation the dive will not go ahead.
If the diver fails to appear for the dive without prior notification the dive and all payments will be forfeited. You must contact our bookings team on 01383 411880 if you are unable to attend.
If you are unable to participate on the given day, we will be happy to reschedule your dive provided no less than 14 days notice is given. This 14 day notice period will be strictly adhered to. If the diver gives less than 14 days notice then additional booking charges will be incurred.
It is mandatory to complete a PADI medical disclaimer prior to the dive. This is a basic health questionnaire. If the diver answers ‘yes’ to any of the questions on the form , please contact us as the diver will require an additional form to be signed by their GP prior to commencing the dive. Please note – doctors may charge fees for this.
Deep Sea World Dive Instructors reserve the right to refuse the medical note, if they feel the diver is unsuitable to participate and could possibly jeopardise the Health and Safety of themselves and other participants.
Spectators and (if required) kit hire, must be booked and paid for at least 7 days prior to the event. Payment can be made by debit or credit card over the phone.
All divers must present their letter of confirmation from our Booking Department on arrival.
Qualified divers must bring all dive certifications, current and up to date log books, or proof of dives within the last 6 months. Failure to do so will result in the cancellation of your dive and no refunds will be given.
All damages to hired equipment must be paid for in full.
Qualified divers must have a minimum of one logged dive within the last 6 months prior to the event.
Qualified divers under the age of 16 must have a parent or legal guardian present on the day of the event. Qualified divers under the age of 12 must be accompanied by a parent or legal guardian that is a qualified diver and WHO WILL DIVE WITH THE CHILD.
Non-qualified divers or divers wishing to take part in the Shark Encounter must be at least 16 years of age and in reasonable health. Non-qualified divers wishing to take part in the Junior Shark Encounter must be at least 8 years of age and in reasonable health.
All dive experiences are non-refundable, unless the diver is medically unfit to participate. In this case we will require a medical exemption form to be signed off by a GP. Upon receipt of medical exemption, Deep Sea World will issue a refund in the form of a cheque (all refunds are minus administration fees). Dive vouchers may be transferred to another person.
Shark Dive Vouchers are issued with a specific expiry date. Any extension to the validity period is at the discretion of Deep Sea World and must be authorised prior to the expiry date. Note additional charges will be incurred.
Once the pool training and/or briefings have begun, no refunds will be given unless operational issues force Deep Sea World staff to cancel the dive.
Dive Spectators are admitted at spectator rates which can be purchased on the day of the dive visit.
Deep Sea World cannot accept responsibility for any personal items damaged or lost within the attraction, surrounding grounds or car park. We recommend items of value are left at home.
If you have any further questions please contact us during office hours on 01383 411880.
12 Days of Christmas Video Competition
To be in with a chance of winning a Royal Box Experience for a family at the Alhambra Dunfermline you must post a video singing Deep Sea World’s version of 12 Days Of Christmas on the competition Facebook post. The lyrics to the song will be posted in the comments. The deadline to enter this competition is 23/12/2019 at midnight. Any videos posted after that date will not be included in the prize draw.
The video posted with the most likes will win the prize and Deep Sea World’s decision is final.