Deep Sea World would like to offer an enjoyable experience for all our visitors. Learn about how the aquarium can meet your needs.
For Parents
We have two baby changing tables that can be found in the narrow corridor leading to the café one in the ladies’ toilets and the other a dedicated baby changing room.
If you are planning on bringing a pram the aquarium is all pram friendly with the exception of the moving walkway. We ask any pram users to leave their pram in the pram park next to the tunnel. There is also a pram park available at the front door. For any parents wishing to bring a packed lunch there are picnic tables outside and the party room can be used. Tables within the Bridge Café are prioritised for people who are buying food from the café. Please see the map below to familiarise yourself with our facilities
For Wheelchairs and Mobility Scooters
Deep Sea World is all wheelchair and mobility scooter friendly with ramps all the way through the aquarium. We as that all wheelchairs and mobility scooters do not go on the moving walkway as this can damage the chairs and the walkway. There is a solid floor all the way round our underwater tunnel which is safer for wheelchairs.
Some of our ramps are quite steep when exiting the aquarium. If you need assistance please let one of our staff know and they will assist in helping you get around. We have wheelchair friendly toilet facilities opposite our shark classroom. Please see the map below to familiarise yourself with our facilities
We do not have a lift.
For Carers
Carers are free when they are attending with someone with a disability. One Carer is admitted free with each paying Disabled Guest where required. Proof of requirment of a carer is required by the disabled guest.
Accepted forms of eligibility include;
- Attendance Allowance Letter (AA)
- Essential Companion Card
- Access Card
- Disability Living Allowance Letter (DLA)
- Personal Independence Payments (PIP)
- Armed Forces Independence Payments (AFIP)
- Valid Blue Badge
- Letter from GP/Consultant.
(All must be dated within the last 6 months)
Many carers prefer to visit at quieter times which is difficult for us to guarantee. We recommend not visiting around the lunch period on weekends, especially if it is raining. Our quietest times are before 11am and after 2:30pm.
Diving with Disabilities
Diving with Sharks is an amazing experience which we have tried to make as accessible as possible. Our dive team are very experienced and trained in diving with both adults and children with physical and mental disabilities. To find out if we can facilitate a dive for you please contact us with any concerns you may have on 01383 411 880.
Assistance Dog Policy
At Deep Sea World, we are dedicated to providing an inclusive and accessible experience for all visitors, including those who rely on assistance dogs. We fully comply with the Equality Act 2010, which protects the rights of individuals with disabilities.
We welcome all assistance dogs, understanding the vital role they play in supporting individuals with disabilities. There is no requirement for official registration of assistance dogs in the UK, and we do not distinguish between dogs trained by recognised organisations and those trained privately by their owners. All assistance dogs are treated with the same respect and legal rights.
In line with our commitment to providing a safe and comfortable environment, we ask that visitors with assistance dogs review our biosecurity measures before visiting. These measures include confirming that the dog’s vaccinations are up-to-date and that it has not shown any signs of disease, including vomiting or diarrhoea, within the last 24 hours. Our staff members will confirm this with visitors at reception. For the safety and comfort of our animals and visitors, we also ask that dogs remain under control at all times and refrain from any behaviour that may distress our zoo animals, such as uncontrollable barking or approaching animal enclosures.
While we are happy to welcome assistance dogs, we must clarify that we do not recognise emotional support animals under UK law as having the same legal rights as assistance dogs. As such, we kindly ask for your understanding on this matter.
To ensure a positive experience for all visitors, our staff receive training on the appropriate care and consideration of assistance dogs. We are committed to fostering a respectful and accessible environment for everyone. Should you have any questions or require further clarification regarding our assistance dog policy or terminology, we welcome open communication and are more than happy to collaborate to ensure we remain compliant with current policies and guidelines.
