Covid-19 Information

Covid-19 Information for our Visitors

Latest Update – 14th April 2021

Key Points

When visiting please follow Government Guidelines at all times.

With the introduction of increased travel restrictions we advise all our visitors travelling from different regions to check that their journey is permissible within the current guidelines. For information please check here : Scottish Government Website

Scottish Government guidance insists that visitors can only be admitted in groups of a maximum of 6 people from 2 households. Children under 12 from within the two households will not be counted in the limit of 6 people, but the 2 household rule still applies.

One member from your visiting party must check in to Test & Protect on arrival. QR codes links are available on entry and exit to register your details and make a record of your visit.

In line with government guidance in indoor places and where physical distancing is difficult and where there is a risk of contact within 2m with people who are not members of your household, you are expected to wear a face covering. Children under aged 5 are not required to wear face coverings. Additionally other exemptions apply.

Deep Sea World – Our Safety Measures

The health and safety of our visitors and team is our number one priority.

In line with Government guidelines, we have conducted an extensive risk assessment process and have developed a Visitor Charter to help you understand the measures to keep you and the DEEP SEA WORLD team safe during your visit. A copy of the Customer Charter will also be attached to your ticket confirmation when booking.

COVID-19 Measures : Guidance for Visitors

Thank you so much for visiting DEEP SEA WORLD. Please help us to keep you and the DEEP SEA WORLD team safe during your visit by observing the following measures :

• If you are feeling unwell or have any of the following symptoms : a fever, a new and persistent cough or a loss of, or change to, your sense of smell or taste, please do not enter, please do not put our team or other visitors at risk.

• Please check that you are complying with the relevant travel restrictions for your area before visiting.

• Visiting groups must not be more than 6 people from 2 households – children under 12 are exempt but must not be from more than the same 2 households

• If you witness anyone appearing unwell or displaying COVID-19 symptoms during your visit please let us know.

• We have set a one way route around the aquarium and marked positions to give you guidance on self distancing from others whilst you are with us.

• Please remain in your visiting group and keep together around our exhibits. We expect excited children but keep them close.

• Please observe advised separation with our team members unless we have provided a screen.

• At tills can we ask that only one member of your group approaches the counter and you adhere to queue position guidance.

• In the aquarium if you need assistance from a team member please raise your hand and do not approach them. We will be happy to help.

• Hand Hygiene is essential, please make use of the hand sanitising gel stations and hand washing facilities around the aquarium.

• You are expected to wear a face covering. Children under aged 5 are not required to wear face coverings. Additionally other exemptions apply.

• Make a conscious effort to ensure you and all members of your group avoid where possible the touching of hard surfaces including aquarium glass.

• At our till points our preferred method of payment is by card. Contactless card payment is ideal.

FAQs

Do I need to book time slots?

We are not running booked time slots. You can either buy our flexi-ticket online or buy tickets at the door. If you are visiting on a busy day (rainy days) please be prepared to queue.

My dive was cancelled or dive voucher has expired due to lockdown what should i do?

Please contact [email protected] and we will re-organise a time and a date for you.

Will the cafe and gift shop be open?

Both the cafe and gift shop will be open however the cafe may be running a limited menu during this time.

How do i book my tickets now?

Tickets can be bought online and at reception as normal however we recommend that visitors buy their tickets online.

Is everything open at Deep SeaWorld now?

All our exhibits are still open. Unfortunately to help protect our visitors we have had to suspend some of our activities:

Aquasketch – The Uk’s largest Virtual Aquarium is currently closed off as the interactivity may spread Covid-19.

Access All Areas tours are temporarily suspended as these close contact tours increase the risk of spreading the virus.

Talks and feeds have been minimised to avoid gatherings within the Aquarium. As you journey around the Aquarium there may be different tanks being fed so look out for our Aquarists.